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Privacy Policy

 

Updated 11 December 2023

In this Privacy Policy, we explain how and why we process personal data collected by Tuttu Lastenhoito Oy on its website and in its other operations. If you have any questions, you can contact the data controller Tuttu Lastenhoito Oy via email at reeta@tuttu.co.

 

Data controller

Tuttu Lastenhoito Oy (later also “I” and “we” and "Tuttu")

Business ID: 3369543-5

Email address: reeta@tuttu.co

What personal data do we process? 

We collect the following information from contractor applicants and contractors, as well as from customers and interested customers:

  • Full name

  • Email address

  • Home address

  • Native language and language skills

  • Phone number

 

We automatically collect the following information through our website, our emails, and other communication channels:

  • Conversations conducted through a common communication channel (e.g., a WhatsApp group)

  • Information you enter into posts, reviews, and forms

  • Details of childcare visits such as time, duration, and other relevant information

  • Time spent on different pages of our website

  • Email openings and link clicks

 

We also collect other descriptive personal information, such as:

  • Needs and previous experiences related to childcare

  • Priorities, wishes, suggestions, and feedback related to the service

 

Additionally, we collect the following information from contractor applicants and contractors:

  • Recommender's name and contact information

  • Childcare-related skills, experience, and other work history

  • Education

  • Driving license and own car

  • Date of birth

  • Profile picture and introductory video

  • Pets

  • Allergies

  • Salary expectations

  • Other relevant information provided during the contractor application process

 

We also collect the following information from customers and potential customers:

  • First names and ages of children

How do we collect your information?

We collect your personal information directly from you with your consent, and we do not collect personal information from external sources and services. We collect and process your data when you:

  • Fill out our online forms.

  • Discuss your service needs with us verbally or in writing.

  • Leave us feedback or notifications.

  • Use or view our website through your browser's cookies.

  • Open our emails.

How and why do we use your information

 

We use your information:

  • To map out your service needs (if you are a customer or potential customer)

  • To assess suitability (if you are a contractor or contractor applicant)

  • To maintain and develop relationships with customers and contractors

  • To provide quality service, such as matching suitable contractors and customers

  • To manage accounts and orders

  • For billing and managing payments

  • To develop the service

  • For direct marketing (if you have given permission)

Sensitive personal data related to health and wellbeing

To provide services, Tuttu must process some health data, which fall under so-called special categories of personal data. The processing of these data is always based on the consent of the contractor or customer. In the case of young children, the processing is based on the consent of a parent or other guardian.

 

Such health data may include, for example, the need for special support, chronic illnesses, or allergies. Collecting this information is necessary to provide suitable service, such as finding a contractor with the appropriate skills.

Cookies

To improve the functionality and appropriateness of the service, we use our own and third-party cookies on our site. Cookies essential for the operation of the site are automatically accepted, but consent is requested separately for other cookies from visitors to the website. These cookies are used, among other things, to monitor the use of the website and to improve services.

 

The website uses Google Analytics and other analytics tools to evaluate information. You can prevent Google Analytics from collecting data by downloading an add-on to your browser here: https://tools.google.com/dlpage/gaoptout

How are data stored and disclosed?

We do not store data for longer than allowed by law. We process and store personal data with due care and in the manner required by law.

 

The data controller may confidentially disclose information within Tuttu Lastenhoito Oy to the extent necessary for the performance and development of the service. The data controller may also disclose your information to carefully selected third parties with your separate consent. An example of this is the disclosure of information required for billing contractors, such as bank account numbers and contact information, to a billing service for billing purposes.

Privacy policies of other websites

Tuttu shares information about contractors with customers and potential customers to the extent necessary to assess the contractor's suitability for a particular customer or potential customer. Such shareable information includes:

  • First name

  • Profile picture and introductory video

  • Language skills

  • Age

  • Introductory text

  • Details of criminal record extracts, first aid skills, and recommendations

  • Ages of previously cared-for children and other childcare experience related information

  • Salary expectations

  • Residential district

 

Tuttu shares information about customers and potential customers with contractors only to the extent necessary to assess the suitability of the customer or potential customer for a particular contractor. Such information includes:

  • First name

  • Family languages

  • Introductory text

  • Number and ages of children

  • Residential district

 

When a contractor has accepted a customer in writing, and the customer has accepted the contractor in writing, Tuttu shares the following information between the parties:

  • Home address (customer)

  • Phone number (contractor and customer)

 

The parties are bound by confidentiality regarding each other's information, which they have committed to as part of accepting the service terms or the assignment agreement.

Rights of the registered

If we have your personal data, you have several rights related to this information.

 

You have the right, upon request, to know what information has been collected about you and how this information has been used. You may be asked to prove your identity before accessing your information. You have the right to supplement or correct incorrect or outdated information. Similarly, you have the right to withdraw your consent and request the deletion of your data.

 

If you want to exercise your rights or have questions about them, please contact the data controller at reeta@tuttu.co. Similarly, if you no longer want to be contacted for marketing purposes, you can send us an email.

Privacy policies of other websites

Our website may contain links to other websites, but our privacy policy applies only to our own website.

Updating Privacy Policy

Updating this Privacy Policy may be necessary, for instance due to developing services or changes in legislation or our data protection policy. The changes will apply immediately after new policy has been published. 

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