Tuttu
Terms of Service
Updated 24.7.2025
1. Parties to the Agreement
1.1 Service Provider
Tuttu Lastenhoito Oy (hereinafter referred to as "Tuttu")
Business ID: 3369543-5
Address: Rantakartanontie 6 F 220, 00910 Helsinki
Email: reeta@tuttu.co
1.2 Service Recipient
The service recipient is a household (hereinafter referred to as the "Customer").
2. Content of the Agreement
The purpose of this agreement ("Agreement") is to define the terms under which Tuttu provides the Customer with individual or recurring childcare visits ("Service").
The Customer inquires about the Service (hereinafter "Inquiry") by phone or by filling out a form on Tuttu's website.
The Service is provided by Tuttu or by a provider approved by the Customer who has received a separate assignment from Tuttu (hereinafter "Provider"). Tuttu has the right to either provide the service itself or use subcontractors in its service production.
The Service can be implemented either as individual childcare visits for temporary needs (hereinafter "Single Session") or as recurring childcare visits at least two (2) times per month, where the same Provider provides the Service long-term (hereinafter "Oma Tuttu"). Tuttu defines when making the Agreement whether Single Session or Oma Tuttu terms apply to the Service.
Each of Tuttu's Providers is committed to the special care required by the nature of the work. Tuttu is responsible for checking the Provider's criminal background when the Provider joins Tuttu for the first time.
The Customer commits to the Service and Agreement by confirming Tuttu's offered Provider by message, email, or in the app. The Agreement between the Customer and Tuttu is considered to have been formed when Tuttu has confirmed the Customer's desired Provider in writing. After the formation of the Agreement, the Customer can order care visits directly from the Provider, subject to the terms of this Agreement.
Tuttu does not guarantee that a suitable Provider will be found for every Customer request.
3. Content of the Service
The Customer may specify the tasks for the Provider in connection to the Inquiry. Providers primarily focus on childcare and do not perform medical or healthcare-related tasks, such as tasks related to medication. When confirming the Provider, the Customer must ensure that the Provider is suitable for the planned tasks.
When ordering the Service, the Customer is obligated to provide information about their child's special needs, other essential considerations related to childcare, as well as information on potential pets in the Customer’s household. The Customer is responsible for the accuracy of the information provided and is obligated to inform Tuttu about any possible changes.
The Customer is obligated to specify the location where the Service will be provided and is responsible for ensuring that the location is safe and suitable for childcare.
The minimum duration of any billable childcare visit is at least two (2) hours for Oma Tuttu service and at least three (3) hours for Single Session, unless the Customer and Tuttu have separately agreed otherwise.
4. Price of the Service and Payment Terms
The price of the Service is agreed upon when making the Agreement. Tuttu reserves the right to change the Service price and will notify the Customer of price changes in writing at least 30 days before they take effect.
The invoice for a Single Session is sent to the Customer's provided email address after the Service has been performed. For Oma Tuttu service, the invoice is sent once per month. The invoice or Service cannot be paid to the Provider during the visit. The payment term is 14 days net. A payment reminder incurs a 5 € billing fee as well as the currently applicable late payment interest according to section 12 of the Interest Act (633/1982).
5. Validity
The Agreement comes into force when the Customer has confirmed Tuttu's offered Provider by message, email, or in the app and Tuttu has confirmed the Customer's request in writing.
Tuttu has the right to change the terms of the Agreement by notifying the Customer of this in writing at least 30 days before these changes come into effect.
The Customer can terminate the Agreement with written notice to Tuttu (reeta@tuttu.co). If termination occurs less than 72 hours before the start time of an already agreed care visit, the cancellation terms agreed in section 10 apply. Additionally, Tuttu reserves the right to terminate the Agreement and stop offering the Service at its own discretion by notifying the Customer of this in writing at least 30 days before stopping the offering of the Service.
If the Provider decides to stop providing the Service to the Customer, Tuttu may, at the Customer's request, attempt to find a replacement Provider approved by the Customer. However, Tuttu does not guarantee that a replacement Provider will be found and is not obligated to compensate the Customer for any damage that may result from the Provider's termination.
Sections 6, 7, 8, 11, and 14 of this Agreement remain in effect after the termination of this Agreement.
6. Confidentiality
The Customer has a confidentiality obligation regarding the Provider's personal information and other personal matters related to the Provider that come to light in the application, in messages exchanged with Tuttu or the Provider, or during the course of work. Exceptions include situations where, for example, disclosing the Provider's name to a third party is necessary for the performance of the Service (e.g., picking up a child from daycare).
Providers and Tuttu are bound by an absolute duty of confidentiality and commit not to disclose information about the Customer, other individuals served by the Service, or those who are otherwise involved in it.
7. Data privacy
The Customer's and their family members' personal data will be processed in the application and in all Tuttu's activities in accordance with Finnish law and Tuttu's data privacy practices, which can be found here: tuttu.co/privacy-policy.
8. Liability and Limitation of Liability
Tuttu has a valid liability insurance acquired from a reputable insurance company, which covers potential direct damages caused by the Provider. Tuttu is not responsible for indirect damages. A compensation claim must be submitted in writing to reeta@tuttu.co within two weeks of the childcare visit during which the Provider caused the damage.
Additionally, the Provider has a valid accident insurance in place during the childcare visits.
The liability for damages, the extent of the responsibility, and limitations are determined according to the insurance terms.
The liability for damages does not apply if the damage is provably caused by an obstacle that Tuttu or the Provider could not influence, or which Tuttu could not reasonably have anticipated during the validity of the Agreement, or whose consequences Tuttu could not have reasonably prevented.
9. Customer's Liability for Damages
The Customer may not offer work to Providers they have met through Tuttu for childcare services outside of Tuttu’s platform within 12 months following the use of the Service. The Customer agrees to pay Tuttu a contractual penalty of €1,000 for each violation of this section.
10. Changes
10.1 Cancellations and Time Changes for Oma Tuttu Sessions
The Customer commits to notifying the Provider of cancellations and changes as soon as possible. If the Customer cancels an Oma Tuttu session less than 24 hours before the agreed session start time, Tuttu has the right to charge a fixed processing fee of €20, unless the cancellation is due to illness.
The Customer's billing corresponds to the actual duration of the care session (minimum 2 hours).
10.2 Cancellations and Time Changes for Single Sessions
If the Customer cancels a Single Session 24-72 hours before the Single Session start time specified in the Customer's Inquiry, Tuttu has the right to charge the Customer 20% of the total price of the Single Session. If the Customer cancels a Single Session less than 24 hours before the Single Session start time specified in the Customer's Inquiry, Tuttu has the right to charge the Customer 50% of the total price of the Single Session.
As an alternative to cancellation, the Customer may reschedule the Single Session to another time that is at most 30 days from the original Single Session time specified in the Customer's Inquiry. The Customer must notify of the rescheduling need as soon as possible and well in advance of the original Single Session start time by phone or text message to the Provider and by email to Tuttu. It is the Customer's responsibility to find a new time suitable for both the Provider and the Customer. If a replacement Single Session has not taken place within 30 days of the original Single Session time and the Customer notified the Provider and Tuttu of the rescheduling need less than 72 hours before the Single Session start time specified in the Customer's Inquiry, the Single Session is considered cancelled and Tuttu has the right to charge the Customer the applicable cancellation fee.
A replacement Single Session may be shorter in duration than the Single Session specified in the Customer's Inquiry. Billing occurs according to the actual duration (minimum 3 hours).
10.3 Arranging a Substitute and Cancellation Due to Provider-Related Reasons
If the Provider cancels a care session for reasons other than those attributable to Tuttu, they have the opportunity to propose a substitute for themselves. A substitute may provide the Service if they match the qualifications and competence of the original Provider, their insurance coverage is at the same level as the Provider's own insurance coverage, and the Customer approves them.
If the original Provider does not want to or cannot propose a substitute, or if the Customer does not approve them, Tuttu may, at the Customer's request, attempt to find a replacement Provider approved by the Customer. However, Tuttu is not obligated to compensate the Customer for any damage that may result from the cancellation.
10.4 Interruption of the Service
If the Customer or another individual behaves inappropriately, harasses, is intoxicated, or may pose a danger to the Provider or to another individual during the provision of the Service, the Provider has the right to immediately suspend the visit and leave the premises, and to notify the authorities if necessary. In such cases, Tuttu has the right to suspend the provision of services to the Customer.
11. Complaints
If the Customer is dissatisfied with the performance or quality of the Service, any complaints should be made within seven (7) days of the Service being provided, primarily by email to reeta@tuttu.co. Tuttu will seek to resolve the issue through discussions with the Customer and the Provider.
12. Invalidity of the Agreement
If any provision of this Agreement is subsequently declared invalid, it does not affect the validity of the entire Agreement.
13. Force Majeure
Tuttu is not responsible for delays or non-performance of the Service caused by force majeure. Such events include, for example, strikes, natural disasters, power outages, and pandemics.
14. Dispute Resolution
Disputes related to this Agreement shall be primarily resolved between the parties. If this does not lead to a satisfactory resolution, disputes shall be settled in the Helsinki District Court.